Overview
The Agent Buddy Training Switch - Crosswired (Model: AG22-0086) is a specialized RJ9 headset adapter specifically engineered for Cisco IP phone systems to facilitate side-by-side training. This compact device allows two headsets to connect to a single phone, providing dual mute buttons so a supervisor and trainee can independently control their microphones. Its "crosswired" internal circuitry ensures seamless compatibility with Cisco’s unique headset port pin-outs, eliminating the common audio issues found with standard splitters. It is a plug-and-play solution that works with most major professional headset brands, making it an essential tool for call centre monitoring and real-time coaching.